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SHIPPING & RETURNS

Shipping Policy

SHIPPING POLICY

WE DO OUR BEST TO ENSURE YOUR PACKAGE IS PREPARED TO HANDLE THE SHIPMENT PROCESS, IF YOUR PACKAGE IS DAMAGED, PLEASE CONTACT US TO BEGIN THE PROCESS.

  1. WE WILL DETERMINE IF THE CARRIER CAUSED THE ISSUE, WE WILL NEED A PHOTO, FOR ALL ARE PACKAGES ARE INSURED.

  2. ONCE WE DETERMINE THIS WE WILL PLACE A CLAIM BUT IN THE MEANTIME WE WILL REPLACE YOUR PRODUCT OR ISSUE YOU A REFUND.

OUR COMPANY USES CANADA POST, FOR FASTER SERVICE WE WORK WITH U.P.S.

WE CAN NOT GUARANTEE SHIPPING TIMES UNLESS YOU SPECIFY THIS WITH US.

SHIPPING TO USA and other COUNTRIES, WE DO NOT COVER THE COSTS OF DUTY AND BROKERAGE.

CONTACTING US

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THIS PRIVACY POLICY OR OUR DATA COLLECTION PRACTICES, PLEASE CONTACT US AS FOLLOWS:

BY EMAIL:

NOSE@NOSEKNOWSDESIGN.COM

BY MAIL:
MY NOSE Initiative Inc.
ATTN: CUSTOMER CARE CEN
TER

45A RAILROAD ST #2505, BRAMPTON, ONT L6X1G4
BY PHONE:1 905 866-7186

Return & Exchange Policy

RETURN & REFUND POLICY

THE SCENTED L’AIR/MY NOSE Initiative Inc. OFFERS 100% GUARANTEE ON ALL PRODUCTS WE SELL. SO WHAT THAT MEANS WE KNOW OUR QUALITY AND BACK EVERYTHING. IN ORDER TO PROCESS A CONCERN WE NEED TO KNOW WHAT THE ISSUE WAS, SHIPPING, DID NOT LIKE IT OR THE PRODUCT DID NOT MEET YOUR EXPECTATIONS. PLEASE PROCEED BY EMAILING NOSE@SCENTEDLAIR.COM TO START YOUR PROCESS. WE ARE FAIR AND WILL ALWAYS DO OUR BEST. 

SOME PRODUCTS WE SIMPLY CANNOT TAKE BACK IF THEY ARE OPEN, AND WOULD RATHER WORK ON A SOLUTION WITH CREDIT OR EXCHANGE. SOAPS AND CANDLES THAT HAVE BEEN USED, CAN NEVER BE RE-SOLD. OUR ESSENTIAL OILS WE CAN RE-BOTTLE AND OUR EQUIPMENT IS 100% GUARANTEED. PLEASE START BY CONTACTING US.

CONTACTING US.  IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THIS PRIVACY POLICY OR OUR DATA COLLECTION PRACTICES, PLEASE  CONTACT US AS FOLLOWS:

BY EMAIL:

NOSE@NOSEKNOWSDESIGN.COM

BY MAIL:
MY NOSE Initiative Inc.
ATTN: CUSTOMER CARE CEN
TER

45A RAILROAD ST #2505, BRAMPTON, ONT L6X1G4
BY PHONE:1 905 866-7186

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Land Acknowledgement:

I recognize that many Indigenous Nations have longstanding relationships with the territories upon which make what we know to be Peel Region. The area known as Tkaronto has been care taken by the Anishinabek Nation, the Haudenosaunee Confederacy, and the Huron-Wendat. It is now home to many First Nation, Inuit and Métis communities. We acknowledge the current treaty holders, the Mississaugas of the Credit First Nation. This territory is subject of the Dish with One Spoon Wampum Belt Covenant, an agreement to peaceably share and care for the Great Lakes region.

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