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SHIPPING & RETURNS
Shipping Policy
SHIPPING POLICY
WE DO OUR BEST TO ENSURE YOUR PACKAGE IS PREPARED TO HANDLE THE SHIPMENT PROCESS, IF YOUR PACKAGE IS DAMAGED, PLEASE CONTACT US TO BEGIN THE PROCESS.
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WE WILL DETERMINE IF THE CARRIER CAUSED THE ISSUE, WE WILL NEED A PHOTO, FOR ALL ARE PACKAGES ARE INSURED.
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ONCE WE DETERMINE THIS WE WILL PLACE A CLAIM BUT IN THE MEANTIME WE WILL REPLACE YOUR PRODUCT OR ISSUE YOU A REFUND.
OUR COMPANY USES CANADA POST, FOR FASTER SERVICE WE WORK WITH U.P.S.
WE CAN NOT GUARANTEE SHIPPING TIMES UNLESS YOU SPECIFY THIS WITH US.
CONTACTING US
IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THIS PRIVACY POLICY OR OUR DATA COLLECTION PRACTICES, PLEASE CONTACT US AS FOLLOWS:
BY EMAIL:
BY MAIL:
CLASSIC AROMATICS LTD
ATTN: CUSTOMER CARE CENTER 53 WEST ST
BRAMPTON, ONT, L6X 1V8
BY PHONE:1 905 866-7186
Return & Exchange Policy
RETURN & REFUND POLICY
THE SCENTED L’AIR OFFERS 100% GUARANTEE ON ALL PRODUCTS WE SELL. SO WHAT THAT MEANS WE KNOW OUR QUALITY AND BACK EVERYTHING. IN ORDER TO PROCESS A CONCERN WE NEED TO KNOW WHAT THE ISSUE WAS, SHIPPING, DID NOT LIKE IT OR THE PRODUCT DID NOT MEET YOUR EXPECTATIONS. PLEASE PROCEED BY EMAILING NOSE@SCENTEDLAIR.COM TO START YOUR PROCESS. WE ARE FAIR AND WILL ALWAYS DO OUR BEST. 905-866-7186 IS OUR STUDIO NUMBER.
DUE TO COVID
SOME PRODUCTS WE SIMPLY CANNOT TAKE BACK IF THEY ARE OPEN, AND WOULD RATHER WORK ON A SOLUTION WITH CREDIT OR EXCHANGE. SOAPS AND CANDLES THAT HAVE BEEN USED, CAN NEVER BE RE-SOLD. OUR ESSENTIAL OILS WE CAN RE-BOTTLE AND OUR EQUIPMENT IS 100% GUARANTEED. PLEASE START BY CONTACTING US.
CONTACTING US
IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THIS PRIVACY POLICY OR OUR DATA COLLECTION PRACTICES, PLEASE
CONTACT US AS FOLLOWS:
BY EMAIL:
BY MAIL:
CLASSIC AROMATICS LTD
ATTN: CUSTOMER CARE CENTER 53 WEST ST
BRAMPTON, ONT, L6X 1V8
BY PHONE:1 905 866-7186