Our Hand made bath BOMBS are fantastic... soft.. smooth in the bath.. HUGE and full of natural herbs and aromas. Made local in Brampton. Same size as a tennis ball.
The Scented L’air offers 100% guarantee on all products we sell. So what that means we know our quality and back everything. In order to process a concern we need to know what the issue was, shipping, did not like it or the product did not meet your expectations. Please proceed by emailing firstname.lastname@example.org to start your process. WE are fair and will always do our best. 905-216-8766 is our studio number.
DUE TO COVID
Some products we simply cannot take back if they are open, and would rather work on a solution with credit or exchange. Soaps and candles that have been used, can never be re-sold. Our essential oils we can re-bottle and our equipment is 100% guaranteed. Please start by contacting us.
WE DO OUR BEST TO ENSURE YOUR PACKAGE IS PREPARED TO HANDLE THE SHIPMENT PROCESS, IF YOUR PACKAGE IS DAMAGED, PLEASE CONTACT US TO BEGIN THE PROCESS.
1. WE WILL DETERMINE IF THE CARRIER CAUSED THE ISSUE, WE WILL NEED A PHOTO, FOR ALL ARE PACKAGES ARE INSURED. Email us at email@example.com.
2. ONCE WE DETERMINE THIS WE WILL PLACE A CLAIM BUT IN THE
MEANTIME WE WILL REPLACE YOUR PRODUCT OR ISSUE YOU A
REFUND. OUR COMPANY USES CANADA POST, FOR FASTER SERVICE WE WORK WITH U.P.S. WE CAN NOT GUARANTEE SHIPPING TIMES UNLESS YOU SPECIFY THIS WITH US.
WE FOLLOW NAFTA RULES AND GUIDELINES AND MARK ALL OF OUR ESSENTIAL OILS UNDER THE PROPER TARIFFS. GENERALLY THERE IS NO or MINIMAL CHARGE OF TARIFF’S AND TAXES,
HOWEVER IN SOME CASES USA CUSTOMS PLACES DUTY ON SHIPMENTS. THE SCENTED L’AIR IS NOT RESPONSIBLE FOR ANY ADDITIONAL TARIFFS, DUTY OR HANDLING CHARGES. BY PURCHASING THE PRODUCT YOU UNDERSTAND OUR SHIPPING TERMS.
BY MAIL: CLASSIC AROMATICS LTD ATTN: CUSTOMER CARE CENTRE 29 QUEEN ST E, BRAMPTON, ONT, L6W 2A7
BY PHONE:1 905 216-8766